Returns & Refunds Policy

Returns & Refunds Policy

We actively try to have a flexible Returns & Refunds Policy on the basis of mutual trust between CooCootales and its valued customers.

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days from purchase. You can return your product for store credit (you will receive a discount code), a different product, or a refund.

Please note the following terms of our returns and refunds policy:
- Returned items must have tags still on and be returned in the original product packaging
- Returned items must have no visible signs of wear or use
- Some types of goods such as digital downloads and e-books are exempt from being returned

To initiate a return or exchange, please get in touch with us either via phone (+30 6980040143), email (sopalamidi@coocootales.com) or Messenger.

Pursuant to our communication and agreement, to return your product, you should mail it to:

Sofia Palamidi
29, Spefsippou Street,
106 76, Kolonaki, Αthens, Greece

- Shipping costs for returning your item are borne by us.
- Shipping costs for the exchanged item dispatched to you, are also borne by us.